What is this?

When making a booking for any service that doesn’t have an individual contract we ask you to agree to the conditions set out below. Nothing personal, we just need to cover ourselves in order to continue to provide a quality service to you. 

1
Payment and Cancellations

1) Once confirmed, if you cancel within 14 days of the first booked day a fee of 50% of the booking total will be charged.

2) If you cancel within 7 days of the first booked day a fee of 75% of the booking total will be charged.

3) If you cancel within 5 days of the first booked day a fee of 100% of the booking total will be charged.

4) If you cancel your event at any point after booking you may still incur the costs of logistics and accommodation that have already been booked and paid for as well as any pre-site work. You will be advised on the cancellation cost on a per booking basis. Deposits are non-refundable under any circumstances but may have a possibility of being transferred onto another event.

5) Pre-production fees for event management bookings are non-refundable under any circumstances.

6) Payment terms are 14 days from invoicing unless agreed otherwise when booking. Any late payments will be liable to a late payment fee, this will be in accordance with the current gov.uk guidelines.

7) Any unforeseen expenses incurred during your events will be charged back to you at the point of invoicing. Original receipts or receipt copies will not be issued to you under any circumstances.

8) Quotes are not final and are subject to change as your project evolves and your demands expand. You will be updated as much as possible as this happens.

9) We hold the right to replace our staff with other competent technicians on any on site technical services booking.

10) We hold the right to cancel at any point if you are to be found to be doing anything un-safe or illegal. You will still be charged the full quoted amount. 

2
Working Conditions and Insurance

1) A standard day rate covers up to 12 hours labour including reasonable breaks. You will be charged accordingly after this period by either half days or by the hour.

2) If an hourly rate is agreed you are liable to paying for the full call plus any additional hours worked at the set rate. If the call finishes early you will still be charged up until the end of the call.

3) Our staff should be covered under your insurance for injury and personal liability while working on your event.

4) You are responsible for insuring any equipment hired through us, this includes any third party arrangements. The minimal insurance should cover the full replacement cost for theft and damage. Third party arrangements may have further terms, please ask upon booking. Please see section 5 for more equipment details. 

6) You should provide a safe and comfortable working environment in accordance with current legislation.

3
Accommodation and Logistics

1) When working away and/or overnight you are to reimburse all accommodation and living expenses. This could be with either PDs of an agreed amount or expenses claimed on invoice.

2) Room sharing is not acceptable. All staff should be provided with an individual room.

3) All long distance travel is to be paid for by you, please ask for rough costs upon booking.

4) Free parking is to be provided as close to the venue as possible unless agreed otherwise.

4
Driving

1) We are happy to drive any vehicle covered by the individuals license and your insurance.

2) You must provide a copy of your insurance documents before the driving date.

3) You are responsible for the maintenance of the vehicle as well as the cost of fuel. Vehicles must be road legal before handing over to us. Any fuel paid for by us will be charged back with an a 10% surcharge.

4) If you fail to meet these terms you are responsible for the cost of onward travel to the job site.

5
Equipment Hire

1) When providing equipment we only act as a third party agent, we will look for the best price for your event with our trusted suppliers.

2) You usually pay the supplier directly and agree to their terms and conditions separately, you be will be made aware of these additional terms upon booking.

3) We may charge a fee for arranging these third party equipment hires, this will be shown on your quote/invoice as admin.

4) All insurance for equipment must be paid for by you. We can help arrange insurance upon request.

5) Proof of insurance will be requested before equipment is sent out. Equipment will not be shipped if you are found to not have adequate insurance, you will still be required to pay for the hire and any other part of your quote in full if this is the case.

Thank you

Thank you for reading through the terms. Please note that we cannot be liable for any additional costs if you don’t adhere to the conditions.